This Privacy Policy describes how cozyzonecorner.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .
• Disclosure for a business purpose: shared with our processor WooCommerce being an eCommerce plugin for WordPress .

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers Credit and Debit Cards, PayPal), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor WordPress.

Customer support information

• Examples of Personal Information collected: User Registration Data: When a customer creates an account on the site, additional personal information such as username and password may be collected. Analytics Data: WooCommerce may collect data related to customer behavior and website usage for analytics purposes. IP Address: WooCommerce may collect the IP addresses of customers for various purposes, such as for security and fraud prevention. Third-Party Payment Processor Data: WooCommerce store uses third-party payment processors, these processors may collect additional data on behalf of the store. Form Data: Any information that customers enter into the forms, such as contact form or survey forms may be collected.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: We use various vendors to provide customer support, including but not limited to ThriveDesk, a WordPress help desk software and a live chat solution specifically built for eCommerce. Other popular options include chatway. These tools help us manage our eCommerce websites, including features like shared inbox, live chat, knowledge base, and WordPress integrations such as WooCommerce.

Other Information We Collect: Offline Data: We may collect offline data such as IP addresses for security and fraud prevention. Purchased Marketing Data/Lists: We may collect data about the products a customer has purchased. This information can be used to add customers to specific email marketing lists based on the products they purchase.

Age Restriction: We have implemented age verification measures on our WooCommerce store to ensure compliance with legal age restrictions. Customers are required to verify their age before making a purchase. This helps us restrict the sale of certain products to customers who are below the legal age. The minimum age required to complete the checkout process can be set in the WooCommerce settings. Please note that age verification measures may vary depending on the specific requirements of the products being sold.

Minors

The Site is not intended for individuals under the age of at least 16 years old. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: woocommerce.com/privacy/.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• Payment Processors: We use various payment processors, including but not limited to Stripe, PayPal, Authorize.net, and Square. These payment processors help us handle transactions and secure your payment data.
• Hosting Providers: We use hosting providers such as AWS (Amazon Web Services) to host our WooCommerce store. These providers help us ensure that our website is accessible and running smoothly.
• Customer Support Tools: We use customer support tools like ThriveDesk, Help Scout, and Zendesk to manage customer inquiries and provide timely support.
• CRM Tools: We use CRM tools like Jetpack CRM to manage our customer relationships and keep track of customer interactions with our store.

Remarketing or Targeted Advertising: We use Google’s Dynamic Remarketing feature to show highly personalized ads to people who have previously visited our website. This feature allows us to display highly relevant ads featuring specific products or services that the users have viewed or expressed interest in. To implement this in our WooCommerce site, we use a plugin such as Pixel Manager for WooCommerce alongside Google Merchant Center. This allows us to create and manage dynamic remarketing feeds, track user behavior, and run highly targeted ad campaigns — all designed to boost our sales and drive business growth. Please note that these ads are continuously updated to show the products or services that are most relevant to each user at any given time. Google will change the contents and messaging of our advertisements to showcase our products to individual visitors based on their preferences and browsing behavior. By using remarketing or targeted advertising, we aim to provide a more personalized shopping experience and improve customer engagement with our WooCommerce store.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• Facebook Ads: We use Facebook Ads to reach our target audience on Facebook and Instagram
• TikTok Ads: We use TikTok Ads to reach younger audiences with engaging video content.
• Email Marketing: We use email marketing plugins like MailPoet and AutomateWoo to send targeted emails to our customers.
• Sales Countdown: We use the Sales Countdown plugin for WooCommerce to create urgency and encourage customers to make a purchase.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor WooCommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

 

• Identifiers: Such as online identifiers, IP addresses, email addresses, account names.
• Customer Records Information: Such as name, address, telephone number, credit or debit card number.
• Commercial Information: Such as records of products purchased, obtained, or considered.
• Internet or Other Electronic Network Activity Information: Such as browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.
• INSTRUCTIONS ON HOW TO OPT-OUT OF SALE: To comply with the CCPA, we provide a clear mechanism for consumers to exercise their rights, including a visible and accessible “Do Not Sell My Personal Information” link on the website. This link allows consumers to opt out of the sale of their personal information easily.

Your rights

As a customer, you have certain rights under the General Data Protection Regulation (GDPR) and other relevant laws.

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact page

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see WooCommerce’s GDPR Whitepaper: https://woocommerce.com/document/gdpr/.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact page.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
woocommerce_cart_hash	This session cookie helps WooCommerce determine when cart content/data changes.
woocommerce_items_in_cart	This session cookie helps WooCommerce determine when cart contents/data changes.
wp_woocommerce_session_	This cookie lasts for 2 days and contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
woocommerce_recently_viewed	This session cookie powers the Recent Viewed Products widget.
store_notice[notice id]	This session cookie allows customers to dismiss the Store Notice.
woocommerce_snooze_suggestions__[suggestion]	This cookie lasts for 2 days and allows dashboard users to dismiss Marketplace suggestions, if enabled
woocommerce_dismissed_suggestions__[context]	This cookie lasts for 1 month and keeps a count of suggestion dismissals, if enabled.
tk_ai	This session cookie stores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking, if enabled

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

111 South 11th Street, Philadelphia PA 19107, United States

Last updated: June 07, 2024If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [email protected] or contact page